Custom Aircraft Construction and Repair
    140 Aviation Way
    Watsonville, CA 95076
    Phone 831.722.9141  Fax 831.722.9142  Email


Home Page
Products
Shop Projects
AirCrafters FAQ
AirCrafters Seminars
Links to other sites
Classified Ads
The 51% Rule
Contact Us
Employment
Testimonials

AirCrafters Customer Comments and Feedback


  Below are some of the comments and feedback we have received from customers.   Look for more of these soon.  


  • From Al Hansen  01/11/02

    After retrieving my airplane from [another shop] and finding that many of the problems and repairs that I had expected and had been led to believe would be made, weren't, I decided to do then what I wish now I had done originally, that is, let AirCrafters In Watsonville do the job.  I did just that and got the plane back last Friday.  Now I can look at the entire ordeal in hindsight and appreciate the huge differences between the two shops.

    In the 8 months [the other company] had my plane, I received only one phone call and that was to question the way I had wired something.  During the 3 months that AirCrafters had my plane, I received numerous calls and e-mails keeping me informed of progress and asking for my authorization to do anything that we hadn't already discussed.  I couldn't be happier with the work that was done by AirCrafters.  I do still have a high oil temp problem however.   AirCrafters thought installing a second oil cooler would be the best and easiest solution.  I agreed, but for financial reasons, I elected to do the job myself.  Even so, they were more than willing to tell me just where and how they thought it should installed, etc.

    I can't tell you how pleased and satisfied I am with my AirCrafters experience.   The quality of workmanship, the organization of the shop and talent and attitude of the help appears to be superb.  We in general aviation, and homebuilding in particular are fortunate to have a very ethical business to deal with, namely AirCrafters.

    Al Hansen
    GIIS N183AL



  • From Rob Wolf, as written on the Lancair Mail List  05/27/01

    As I wrote about a month ago, the stars and planets all aligned so that I could spend about 6 weeks half-time at AirCrafters Builder Support Center in Watsonville, CA with my Lancair. In a very real sense, I am trying to recreate the "close your wings in a week" program that is available to Legacy and 4-P builders, but not to those of us with earlier kits. (Mine's a 360 Fast Build)

    My goals are to:

    1) Skin the stub wings
    2) Install all outer wing fuel system components (filler cap, drains, outlets, vents, gauges)
    3) Close the wings
    4) Close the tail
    5) Mount the horizontal tail to the fuselage
    6) Mount the vertical tail to the fuselage
    7) Go home

    So far, I am very pleased at the results. In the last three weeks I have spent almost ten days at AirCrafters and put in 80-90 hours on the project. They have put in about 20 hours -- some working with me and some working alone. The stub wings are skinned and part of the fuel system components are installed in the outer wings. The workmanship has been outstanding.

    Progress is fast and productive. Probably the most valuable resource is having experts available at a minute's notice to help puzzle out how to do the next task. Five minutes of consultation can save me an hour of head-scratching. Plus, if there's something I don't like to do or am not particularly skilled at (like driving rivets through pushrod ends), someone there is good at it and can do the job for me. They have a wealth of talent and are eager to help out, but will only do what I ask them to. It's way too tempting to pass off a lot of work to them, but my overall budget constrains me to about 60 hours of assistance (or maybe a little more) over this 6 week effort so I have to pace their involvement carefully.

    Setting common expectations up front, having all the parts on hand when you need them, and generally being organized help a great deal. I try my best to give advanced notice of when I'll need help whenever possible, and at the end of a week I give them my plan for the next week. It's a very fluid process but the communication effort pays off big time.

    It's a total-immersion thing. As a bonus, the annual Watsonville Airshow was this weekend. It was very much like building my airplane at the Hangar Cafe on the Oshkosh flight line. I told myself yesterday that there was nothing else I'd rather be doing than being there, building my airplane and watching (and listening to) all the neat airplanes arriving for the show.

    It's been a great vacation so far, and I'm not quite half done with it. It's gonna be a hell of a summer! If any of you get a chance to do this, take it. You won't regret it.



  • From Rob Wolf, as written on the Lancair Mail List  07/21/01

    I've just finished a successful but not inexpensive trip to AirCrafters Builders Support Center. I brought my airplane there in early May and finished in mid-July. I will be bringing it back home just after Oshkosh. Over that three month period I worked there for 24 days, mostly in 3-4 day stretches, and spent between 180-200 hours on my project. I also paid for about 70 hours of labor at $50 per hour, plus had them coordinate a few contract jobs (making hydraulic hoses and anodizing some aluminum parts).

    The work accomplished on my Lancair 360 included finishing the wheel wells (which were largely done when I got there), skinning the stub wings, and closing the main wings. I should point out that the wings on this fast-build kit were untouched when I started, so I installed all of the fuel tank components, painted on the sealant, and glued on the skins.

    I was going to close and attach the horizontal and vertical tails, too, but that would have taken too long and cost too much.

    Here are my reactions:

    1) The workmanship of the guys at the builder support center was impeccable. I have nothing but superlatives to say about this aspect of the project.

    2) The technical advice given was extremely valuable, too, although a good EAA chapter in combination with good A&Ps can do almost as well. However, you get the advice from the builder center "right now" rather than over the course of several days or weeks if you get it through your chapter. It speeds things up considerably. This center also had a composites specialist that has worked at the Lancair factories for a decade. You probably won't find that at your EAA chapter....

    3) When you need extra hands, like to bolt on a wing or flip the plane, you get that "right now" also. A huge improvement over my situation at home. Again, work goes faster.

    4) You can run up a big bill in a big hurry if you're not careful, but with a few simple steps you can avoid nasty surprises. When you task the center to do something for you, make sure you know approximately how many hours they will spend and make sure they understand when you need it done. Provide a written list of the tasks you want them to do if you won't be there. With this level of communication, nobody gets surprised. It's also extremely easy to say "Could you please do this for me?", which is good and bad. If you're on a budget, as I was, make sure you only buy what you really need. I indulged in a few extravagances -- buying work I could really have done myself -- which is why I spent a little more than I had planned. However, all the work is superb, so I'm not really upset.

    5) Overall, I got a lot accomplished, learned a lot, had a great time, and now have the confidence I need to finish the rest of the job myself. It was a great experience that I'm pleased I had the opportunity to do.

    One last thought -- I originally thought that builder support centers were only for rich guys who wanted a kit airplane but didn't want to actually build it. There may be some of those, but there are really three classes of customers who would benefit from builder support center services.

    First is the guy who wants to do much of the building, but not all of it, and wants the airplane finished relatively quickly (couple of years) without devoting all his waking hours to the project. This guy will spend a lot of money, but will have a nice airplane sooner than I ever will.

    Second is someone like me, who wants some help on a critical short-term task. I was basically trying to recreate the factory "come for a week and close your wings" program, and that's basically what I got. Unlike the 4's and the Legacy, the 360 isn't set up to close the wings from a standing start in a week, so it took a little longer even though the cost was about the same.

    The third category, and one I hadn't considered before, is the buyer of a completed homebuilt who wants to do some heavy maintenance, modification or upgrade. This guy may know nothing about homebuilding and be afraid to tackle it unassisted. In fact, he may not even legally be allowed to do so, since he normally won't hold the Repairman Certificate for the airplane or be an A&P. I watched a pair of new owners install wingtip lights and landing lights (on a 235 not set up for them -- this was a new installation) while the center experts repaired a seeping fuel leak. The new owners were smart and enthusiastic guys, but they needed guidance. They had never worked with composites before but ended up doing a great job, and having fun to boot. I hope my lights look as good when I'm done.

    Anyone wanting more info can e-mail me directly.

    - Rob Wolf



  • A Letter From Glasair Owner Jerry Hodnefield  10/10/99
    View the scanned original letter

Home Page - Products - Shop Projects - FAQ - Seminars - Links - Classifieds - 51% Rule - Contact Us - Employment - Testimonials

Copyright © 1999-2008 AirCrafters LLC